Terms ofService

1. Acceptance of Terms

By accessing our website, submitting a quote request, or entering into a service engagement with Fort Solutions Ltd, you confirm that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of an organisation, you warrant that you have authority to bind that organisation to these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. Services

Fort Solutions Ltd provides technology and business consultancy services including but not limited to: Managed IT Services, IT Consulting & Advisory, Cybersecurity Solutions, Web Development, Mobile Development, and Cloud Services.

The specific scope, deliverables, timelines, and terms of each engagement are defined in individual Service Level Agreements (SLAs) or Statement of Work (SOW) documents agreed between Fort Solutions and the Client prior to commencement.

3. Engagement & Contracts

Project-Based Engagements

For project-based work, a formal Proposal or Statement of Work will be issued detailing scope, deliverables, timelines, and pricing. Work commences only upon written acceptance of the Proposal and receipt of any agreed deposit.

Managed Services

Managed Services engagements are governed by a separate Managed Services Agreement (MSA) that defines service levels, response times, inclusions, and exclusions. The standard notice period for terminating a Managed Services Agreement is 30 days in writing.

Client Responsibilities

• Provide timely access to systems, personnel, and information required for service delivery
• Designate a named point of contact for each engagement
• Review and approve deliverables within agreed timelines
• Notify Fort Solutions of any changes that may affect the scope of services

4. Payment Terms

Unless otherwise agreed in writing, the following payment terms apply:

• Invoices are due within 14 days of the invoice date
• Project-based engagements typically require a deposit of 50% upon acceptance; balance due upon completion
• Managed Services fees are invoiced monthly in advance
• Late payments may attract interest at a rate of 2% per month on overdue balances
• Fort Solutions reserves the right to suspend services if payment is not received within 30 days of the due date

All prices are quoted in Nigerian Naira (₦) unless otherwise stated. Prices are exclusive of applicable taxes including VAT.

5. Intellectual Property

Client-Owned Materials

All materials, data, logos, and content provided by the Client remain the intellectual property of the Client.

Fort Solutions Deliverables

Upon full payment of all fees, Fort Solutions assigns to the Client all intellectual property rights in bespoke deliverables created specifically for that Client under the engagement (custom code, designs, documents).

Pre-Existing IP & Tools

Fort Solutions retains ownership of all pre-existing intellectual property, proprietary tools, frameworks, methodologies, and general know-how used in the delivery of services. Where such tools are incorporated into deliverables, Fort Solutions grants the Client a perpetual, non-exclusive licence for use in connection with the delivered work.

6. Confidentiality

Both parties agree to keep confidential all information designated as confidential or that a reasonable person would understand to be confidential, including business plans, technical specifications, pricing, client data, and personnel information.

This obligation of confidentiality survives the termination of any engagement for a period of five (5) years. It does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Fort Solutions may reference the Client's name and project type in its portfolio or marketing materials without disclosing confidential information, unless the Client requests otherwise in writing.

7. Warranties & Representations

Fort Solutions warrants that:

• Services will be delivered with reasonable skill, care, and expertise
• Deliverables will materially conform to the agreed specification
• It has the legal right to provide the services and grant any licences set out in these Terms

Fort Solutions does not warrant that services will be uninterrupted or error-free. In the event of a material defect in a deliverable, Fort Solutions will use reasonable endeavours to remedy the defect at no additional charge within a reasonable timeframe.

8. Limitation of Liability

To the maximum extent permitted by Nigerian law:

• Fort Solutions' total aggregate liability to the Client shall not exceed the total fees paid by the Client to Fort Solutions in the preceding twelve (12) months
• Fort Solutions shall not be liable for any indirect, incidental, special, or consequential damages including loss of profits, loss of data, or business interruption
• Fort Solutions shall not be liable for damages arising from the Client's failure to fulfil its responsibilities under Section 3
• Fort Solutions shall not be liable for events beyond its reasonable control (force majeure) including power failures, natural disasters, or internet outages

9. Termination

Either party may terminate an engagement in the following circumstances:

• For Convenience — either party may terminate with 30 days' written notice; the Client remains liable for work completed and reasonable costs incurred up to termination
• For Material Breach — either party may terminate immediately if the other materially breaches these Terms and fails to remedy such breach within 14 days of written notice
• Insolvency — Fort Solutions may terminate immediately if the Client becomes insolvent, enters administration, or ceases to carry on business

Upon termination, the Client shall pay all outstanding invoices. Fort Solutions shall deliver all completed work product to the Client and return or destroy Client data as instructed.

10. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms or any engagement, the parties shall first attempt to resolve the matter amicably through direct negotiation between senior representatives within 30 days of the dispute arising.

If the dispute is not resolved through negotiation, either party may refer it to mediation administered by a mutually agreed mediator in Lagos, Nigeria. The costs of mediation shall be shared equally.

If mediation fails, the dispute shall be finally resolved by arbitration in Lagos in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.

11. Governing Law

These Terms and all engagements between Fort Solutions Ltd and its clients shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Subject to the dispute resolution process above, the parties submit to the exclusive jurisdiction of the courts of Nigeria.

12. Amendments

Fort Solutions Ltd reserves the right to amend these Terms of Service at any time. Material changes will be communicated via our website and, where applicable, by email to active clients. Continued use of our services after the effective date of any amendment constitutes acceptance of the revised Terms.

For active engagements governed by a signed contract, the terms of that contract take precedence over these general Terms of Service in the event of any inconsistency.

13. Contact

For any questions regarding these Terms of Service:

• Email: info@fortsolutions.net
• Phone: 08147733288
• Address: 10 Bakare Hassan Street, Off Fola Agoro Rd, Somolu, Lagos, Nigeria